The Greentree Group is currently seeking a Customer Service Financial Help Desk Technician to join a team of talented analysts and problem-solvers who work with clients around the world on programs ranging from start-up business process consulting situations to planning the modernization of major information technology systems.
About the Company
The Greentree Group is a professional services business comprised of talented analysts and problem-solvers who work with clients around the world on programs ranging from start-up business process consulting situations to planning the modernization of major information technology systems. Our people play key roles in developing and executing strategic and tactical plans and who share the challenges and rewards of working for a small company. Our team of experts can tackle the toughest problem and solve it right—the first time! What makes The Greentree Group successful is our outstanding people who hold a spotless record of customer satisfaction. We’re focused on doing business better—to better our client’s business!
About the Opportunity
The Greentree Group employees are truly valued and treated with respect. You’ll be working with an outstanding team with an impressive track record. We need a talented individual to fill the role of Customer Service Financial Help Desk Technician in the Dayton, OH (WPAFB) area. In this position, you will be responsible for a variety of activities to include, but not limited to, supporting our customer with an Air Force Financial System Help Desk operations. This position is full-time and will be 1st shift until March 2016 when it will change to have the option of 2nd or 3rd shift.
Minimum Qualifications:
- Bachelor’s Degree in a related field (or 4 years’ experience).
- Ability to provide subject matter support in multiple environments through management and maintenance of Roles, Responsibilities and User Accounts.
- Ability to train users on systems, troubleshoot and track problems and/or trouble tickets.
- Strong customer service, interpersonal, and communication skills (both written and verbal).
- Good organizational, time management and problem-solving skills.
- Ability to work accurately and meet deadlines independently, as well as part of a team.
- Candidates must be U.S. Citizens and have the ability to obtain a Secret Security Clearance quickly.
Desired Qualifications:
- Customer Service Help Desk Experience.
- Considerable working knowledge and ability to provide functional system support for Air Force financial management systems.
- Knowledge of SERENA Help Desk Software.
- Air Force Financial Management system experience [Systems include: Automated Business Services System (ABSS), Automated Funds Management (AFM), Commanders’ Resource Integration System (CRIS), Defense Enterprise Accounting Management System (DEAMS), Job Order Cost Accounting System (JOCAS II), LeaveWeb, and/or FMSuite].
- Strong problem-solving, analytical and communication skills.
- Patient and adept at working with end-users with varying levels of technical knowledge.
The Greentree Group offers an attractive, flexible benefits package and outstanding growth opportunities. For
more information on who we are, visit us at
www.greentreegroup.com. When applying for this position, please submit resume and salary requirements
to job code HDSC-INT-15-021. A background check may be required. No relocation is offered with this position.
Equal Opportunity Employer/Minorities/Females/Vet/Disabled
Ohio Office
1360 Technology Court, Suite 100
Dayton, OH 45430
Phone: 937-490-5500
Fax: 937-490-5510